HOPE OVERSEAS TRADING 希珀遠洋貿易

RETURNS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at cs@hopoverseas.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at cs@hopoverseas.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will inform you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.



Contact us
Wechat : unblocktech-joe  
Facebook : @Hope overseas trading


Email
Sales@ hopeoverseas .com
< salesto、join us、and group buying >

CS@hopeoverseas.com
< customer service sales and post-sales >



聯繫我們
Wechat : unblocktech-joe
Facebook : @Hope overseas trading


Email
Sales@hopeoverseas.com
< 购买 + 亲友团购 + 地区加盟 >

CS@hopeoverseas.com
< 客服与售后支持 >

Joe
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